This policy explains how we handle personal information when you use scalus.io or contact us. We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
In this policy, "we", "us", "our" and "Scalus" mean TMC Media Pty Ltd (ABN 26 660 757 415), trading as Scalus App, of Melbourne, Victoria, Australia. Scalus.io is one of our services. We provide AI integration, smart systems, websites and digital marketing to our clients.
This policy is intended to be read alongside, not instead of, your rights under the Privacy Act. It does not vary the terms of any services agreement you have with us.
2. What we collect
When you contact us through this site or enquire about our services, we may collect:
- Your name, email address and phone number
- Your business or company details
- Any information you choose to give us in a message, form or call
- Basic information about how the site is used, such as pages viewed, device and browser type, and general location, collected through website analytics (see section 7)
When you become a client, we also collect and hold business and billing information, account and support information, and the data needed to build, run and maintain the systems we deliver for you.
We generally only collect personal information that we reasonably need for the purposes described in this policy. Where it is lawful and practical, you can deal with us anonymously or using a pseudonym, although we may not be able to provide some services without certain details.
3. How we use your information
We use personal information to:
- Respond to your enquiry and contact you about it
- Provide, operate, maintain and improve our services
- Send you marketing communications, where permitted (see section 5)
- Maintain the security of our systems and help prevent fraud or misuse
- Meet our legal, tax and regulatory obligations
If we want to use your information for a materially different purpose, we will seek your consent or otherwise rely on a basis permitted by law.
4. Data storage and security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls, use of reputable service providers, and other technical and organisational measures appropriate to the information we hold.
No method of transmission or storage is completely secure, and we cannot guarantee that information will never be accessed, disclosed, altered or destroyed in breach of our safeguards. Your information may be stored or processed in Australia or overseas depending on where our providers operate (see section 6).
5. Direct marketing and your choices
From time to time we may send you marketing about our services by email, SMS or other electronic means. We send electronic marketing only where we have your consent or it is otherwise permitted under the Spam Act 2003 (Cth). Every marketing message identifies us as the sender and includes a simple way to opt out, and we action opt-out requests within a reasonable time.
You can ask us at any time to stop sending you marketing by emailing privacy@scalus.app. Opting out of marketing does not stop service-related messages, such as account, billing or support communications.
6. Third parties and overseas disclosure
We do not sell your personal information. We may share personal information with trusted third parties who help us provide our services, including:
- Website and application hosting and cloud-infrastructure providers (our site is hosted on Vercel)
- Website analytics providers (see section 7)
- Customer-relationship-management (CRM), email and SMS delivery providers
- Professional advisers and IT support contractors
Some of these providers are based overseas or store data on servers outside Australia. This means your personal information is likely to be stored or processed by, or disclosed to, overseas recipients. The countries in which our principal service providers operate or store data include the United States. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, but we cannot always control or guarantee how an overseas recipient handles it.
7. Cookies and analytics
This site uses privacy-light, first-party website analytics provided by Vercel (Vercel Web Analytics) to understand how the site is used, such as page views and referrers. Vercel is a United States based provider, so this usage data may be processed overseas. This site does not run third-party advertising pixels.
You can disable or delete cookies in your browser settings, though some parts of the site may not work properly if you do.
8. Data retention
We keep personal information only for as long as we reasonably need it for the purposes described in this policy, or for as long as required by law (for example, tax and business records). When we no longer need information, we take reasonable steps to delete it or de-identify it.
9. Your rights — access, correction and complaints
You can ask us to access the personal information we hold about you, correct information that is inaccurate or out of date, or stop sending you marketing. To make a request, email privacy@scalus.app. We may need to verify your identity first, and we will respond within a reasonable time, usually within 30 days.
If you have a privacy complaint, please make it in writing to privacy@scalus.app, including enough detail for us to investigate. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992. The OAIC generally expects you to raise your complaint with us first.
10. Data breaches
If we suspect a data breach involving personal information we hold, we will assess it promptly and take reasonable steps to contain it. Where we are required to under the Notifiable Data Breaches scheme in the Privacy Act, we will notify the OAIC and affected individuals of an eligible data breach that is likely to result in serious harm.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with an updated date. If we make a significant change, we will take reasonable steps to bring it to your attention.
12. Contact us
TMC Media Pty Ltd (ABN 26 660 757 415), trading as Scalus App
Email: privacy@scalus.app
Melbourne, VIC, Australia (postal address available on request)
We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.